This Refund Policy explains how cancellations and refunds work for LadyMayla waiting list interest, portal access, and any trip-related payments arranged with LadyMayla.
Last updated: October 2026
1. Overview
LadyMayla is a private, invitation-based travel experience. The public website and private portal help travellers join a waiting list, receive verified journey information, and plan with LadyMayla. This Refund Policy covers:
- waiting list registration on this platform;
- private portal access;
- deposits or trip payments that LadyMayla confirms in writing as paid to LadyMayla (or as otherwise stated in a booking confirmation).
Approved travellers can pay deposits and balances online by card through our secure payment provider, Stripe. LadyMayla never sees or stores your full card details. The refund rules that apply to a payment are the ones in this policy, read together with your booking confirmation for that journey.
2. Waiting list
Joining the LadyMayla waiting list is free. There is no waiting list fee to refund. Removing your interest or requesting account deletion does not create a monetary refund, because no waiting list payment is charged through this website.
Waiting list registration does not reserve a paid place on a trip and does not guarantee invitation, dates, pricing, or availability.
3. Private portal access
Access to the private portal is granted by invitation after approval. Portal access itself is not sold as a standalone paid product on this website. If access is revoked, expired, or ended, that does not by itself create a cash refund unless a separate paid product was confirmed in writing.
4. Trip payments and deposits
When LadyMayla opens a journey for booking, you secure your place by paying a deposit of £300 per person online by card. The deposit counts towards the full price of your journey. The remaining balance is due 30 days by the date set out in your booking confirmation, and you can pay it online by card or by another method we agree with you in writing. After every payment you'll receive a Stripe receipt by email, and your booking confirmation remains the main record of:
- what you paid;
- what the payment covers;
- deposit versus balance;
- any stated refund or cancellation schedule.
If a written confirmation conflicts with this general policy on a specific trip, the written confirmation for that trip prevails for that payment.
5. Traveller cancellations
If you need to cancel, please tell us in writing as early as you can, using the contact options in Section 14. Unless your booking confirmation says otherwise:
- 60 days or more before departure: your £300 deposit is fully refundable, as is any balance you've already paid.
- Less than 60 days before departure: refunds depend on what's already been booked for you locally, such as hotels and other arrangements. We'll do our best to recover these costs and will confirm in writing how much can be refunded.
Refunds for card payments go back to the original card used to pay and usually show on your statement within 5 to 10 working days.
You should request cancellation in writing as early as possible using the contact options in Section 14.
6. Cancellation by LadyMayla
If LadyMayla cancels a journey for reasons within LadyMayla’s reasonable control (for example the group trip cannot proceed as planned), travellers who paid a confirmed deposit or balance to LadyMayla will be offered, where practicable:
- a refund of amounts paid to LadyMayla for that cancelled journey; or
- an alternative date or arrangement, if mutually agreed.
Refunds in this case generally exclude non-recoverable third-party costs that were clearly identified as separately paid by you to airlines, hotels, or other providers outside LadyMayla.
7. Force majeure and disruptions
Events beyond reasonable control, including but not limited to natural disasters, epidemics, government restrictions, strikes, airline failures, war, or civil unrest, may prevent a journey from running as planned. In those cases, LadyMayla will act fairly and communicate options as soon as practicable.
Refunds may be limited to amounts LadyMayla can recover from suppliers, or may be offered as credit toward a future journey, depending on the circumstances and your confirmation terms. This does not affect rights that cannot be excluded under applicable law.
8. Airlines and third parties
Flights, insurance, visas, and other services purchased from third parties are governed by those providers’ own refund and change rules. LadyMayla does not control airline tickets, booking platforms, or government visa fees paid directly to them.
Links or route suggestions in the private portal do not make LadyMayla the merchant of record for those purchases unless expressly stated in writing.
9. How to request a refund
To request a refund or discuss a cancellation:
- invited travellers, contact Speak with LadyMayla in the portal and include your full name, registered email, trip name (if any), payment date, amount, and reason;
- if you are not yet in the portal, reply to a LadyMayla email from the address used on the waiting list, with the same details.
We may ask for proof of payment before processing any refund of amounts paid to LadyMayla.
10. Processing and timelines
Once a refund is approved in writing, LadyMayla will return funds using a reasonable method (typically the original payment method or bank transfer). Banking timelines vary by institution and country.
We aim to confirm receipt of a refund request promptly and to communicate a decision after reviewing trip commitments and your confirmation terms. Complex supplier recoveries may take longer.
11. Non-refundable items
Unless required by law or expressly stated otherwise in writing, the following are generally non-refundable:
- waiting list registration (no fee charged);
- portal access alone (not sold as a paid product on this website);
- third-party tickets, insurance, and visa fees paid to other merchants;
- deposits or balances marked non-refundable in your trip confirmation after supplier costs are committed;
- costs arising from your failure to obtain required travel documents in time.
12. Changes to this policy
We may update this Refund Policy as journeys, payment methods, or legal requirements evolve. The “Last updated” date at the top will change when we revise this page. Confirmed trip-specific refund terms already issued in writing remain in force for that payment unless both parties agree otherwise.
13. Related policies
This Refund Policy works together with our Terms of Service and Privacy Policy.
14. Contact
Refund and cancellation questions:
- Portal support for invited travellers;
- reply to a LadyMayla transactional email for waiting list members;
- join at waiting list if you still need access to the private experience.